Negosentro.com | How Service Businesses Can Use Software to Automate Their Scheduling Needs | With record home sales on the rise, more and more homeowners are looking to have all manner of service businesses in their home, including plumbers, electricians, roofers, carpenters, and general contractors. As such, the need for service companies has exploded, as first time homebuyers often need these contractors to help fix issues in their newly purchased homes. As a result of this explosion in home ownership growth, service companies need to do better with their scheduling in order to fulfill more work orders and make sense of this renewed interest in their services.
One of the biggest ways that home ownership growth has exploded is through technology. Using platforms like Zillow, real estate agents have easily been able to list homes for purchase and have been able to create virtual tours of their properties so that first time homebuyers can buy them sight unseen. This is a great example of an industry that is adjacent to the service industry and that has been able to adapt to the current world.
The service industry has a similar problem in that they overall have not used technology in the past. However, with most people now working from home, and their schedules being more precisely measured, service companies need to catch up and create a better scheduling system for their own contractors. Not only do customer appreciate this, but it also can help them better plan their own schedules while working remotely.
One of the best ways to do this is through the use of service dispatch software. By using this software, service companies can create team scheduling by creating personal calendars for each contractor’s schedule. They can then refer to these schedules, including when they would like time off, when scheduling assignments. They can also use the software to estimate travel time between job sites so that they do not schedule jobs that are too far away from each other. This not only cuts down on travel time and helps schedule work orders more precisely, but it also saves contractors time as well who will appreciate having to travel less in between job sites.
In addition to this, service businesses can adjust their scheduling process to be more dynamic through software. Delays often happen, and work orders often take longer to fulfill than it might initially seem. To combat this, you can use the automated notifications feature of service dispatch software. Using this feature, you can alert clients as to any scheduling delays and give your contractors updates about jobs. You can also allow them to use the system to provide you updated time estimates so that you can have more accountability to your clients and to them as well.
Using software is an excellent way for a service company to stay on top of their scheduling needs. Just like real estate agents have been able to adopt to the modern client and use tools such as listing software and virtual tours, service company also need to adapt their scheduling needs to the modern world. While this may be challenging at first, the result will be that you will be able to more precisely estimate your schedule and fulfill a larger variety of work order, with the ultimate goal of expanding your operations.