Negosentro.com | How can Analytics Benefit a Regular E-commerce Website? | Are you an e-commerce website manager looking for ways to increase your sales? Do you want to find new customers? Do you want to retain your old customers? If you just said yes to any of these questions, start using analytics for your regular e-commerce website and make your way towards success.
Analytics can help you understand the insights of your store well in advance so that you can plan your content marketing and sales strategies. It can help you in making better and informed business decisions.
In this article, I am sharing the best tips that I have on how you can use analytics to benefit your regular e-commerce website. So, let’s get started!
What is Analytics?
Analytics is a process of collection, reporting, and analysis of website data that helps you measure your business goals. Analytics software measures different activities on a website such as the number of visits, duration of a session, pages visited the most, products viewed the most, how many customers have products in their shopping carts and so on. They can even tell you how many customers are likely to make a purchase from your website based on previous behaviours and tendencies.
How can Analytics benefit an E-commerce website?
#1 Enhancing customer experience
Analytics can provide clear insights into customer behaviour on a website. For instance, one can check how many customers leave the site without making any purchase and the points where they leave the site. This information can help in identifying the areas on the website that need improvement.
Customer experience is of utmost importance in e-commerce. One of the biggest mistakes that e-commerce managers make is thinking that it is just an online shopping website. People will come and buy products no matter what. Today, the scenarios have changed. The competition is cutthroat. If you cannot provide a great user experience to your customers, they would not think twice before switching to your competitor.
#2 Finding the right strategy
You might want to experiment with a new marketing campaign for your e-commerce business. But how would you know whether your marketing strategies are working for your business? Analytics will tell you that. You can check the data of your website to see whether your marketing strategy resulted in bringing in more customers, enhancing the sales or meeting all your other business goals.
Finding the right marketing strategy is quite important for an e-commerce website. Firstly, it saves your money and effort. Once you know that a strategy is not working for the website, you can stop working in that direction. Secondly, it helps in increasing the awareness about your products. Last but not least, it helps you find the right audience.
#3 Personalised recommendations
With analytics, you can get information about the likes, dislikes and preferences of your customers. Then you can use this information to present some personalised recommendations based on their preferences and previous purchases. For instance, suppose you searched for ceramic vases today at amazon. Now when you will open the application again tomorrow you will see ceramic vases in recommendations. How do they do that? Using analytics!
Personalised recommendations make it easier for the customers to look for products on your e-commerce website. They can easily explore different products without making any effort. Moreover, every customer feels valued by this gesture.
#4 Analyse the traffic source
Are your customers being directed to your e-commerce website through social media? Is all your traffic organic? How much traffic is your website receiving from different sources? All this information is quite necessary for e-commerce website managers. It helps them in devising their marketing strategies accordingly. For instance, if your website analytics suggest that people are not engaging much with your social media handles, you can check your social media marketing strategies once again and find the loopholes.
Similarly, you can check how much traffic is being generated with email marketing and whether you can meet your goals using email marketing. Analysing the source of your traffic is quite important to decide what should be your next step in promoting your website.
#5 Analysing business issues
Analytics can be of great help in identifying business issues in your e-commerce website that are preventing conversions. It can help you identify abandoned carts, that is, customers who leave without making a purchase. You can use different strategies to win back those customers like a personalised email or an additional discount. Analytics can help you identify the products that have no sales at all so that you can create effective marketing strategies for them.
You can also use analytics to check the total sales of your website per day so that you can manage the inventories or check which products have been sold out. These kinds of services are extremely helpful for your customer service and account department in ensuring that the business is being conducted smoothly.
#6 Finding your profitable users
You can use analytics data to understand who are your best customers, that is, people who are purchasing from your website for a long time. You can understand their shopping behaviour and tendencies using analytics and use the same to find out potential customers. You can also use that data to create your marketing plans. For instance, if you find that most of your customers are from Washington, then you can start targeting that demographic in your marketing campaigns.
You can also create customer loyalty programs and referral programs to increase purchases from your existing customers. You can take their feedback or conduct a survey to find out what they like and dislike about your e-commerce website. All this information could be very useful to you.
Using analytics for your e-commerce website could be one of the best business decisions. There are certain hidden aspects of your online business that can only be revealed by assessing patterns and collecting data. There are various ways how analytics can help you in growing your e-commerce business.
You can identify which marketing strategy works for you the best, provide personalised recommendations and an enhanced user experience to your customers. You can analyse your traffic sources and potential business issues that might be blocking your conversions. Last, but not least, you can identify and acknowledge your loyal customers and use their feedback to grow your business. Hope this article helped you understand how important it is for you to use analytics for your regular e-commerce website and turn it into a successful one!
Emma Jackson is specialist in content writing, blogging and exploring new topics. Emma is also a part contributor of GoAssignmentHelp that provides essay typer. She loves to write topics like marketing, education and assignment writing service.