What You Should Expect from Your Managed IT Services Company


Derreck Hamill, Negosentro | A successful IT infrastructure largely depends on the outsourced services that you pick for your SME business. An experienced IT service provider should evaluate your business and recommend ways of saving and consolidating. To get the best from your outsourced services, you must know what to expect from them. Here are few things that you should get from a managed IT services provider.


Security is one of the most important things to consider when outsourcing your IT services. A good company should outline in detail how they will handle security. This is because they will have access to crucial business information and you want to ensure that it will be safe. A service contract should include firewall setting, encryption, intrusion detection, and intrusion prevention strategies.

Remote and on-premise helpdesk support

A good company will provide remote or local support. If your outsourced IT services are cloud-based, then remote support will be okay. However, most companies provide helpdesk support. Most companies will offer support during business hours and on weekends if necessary. However, most firms will have additional charges for support services offered beyond business hours. If you can get a company that provides 24/7 support, then your business will be fully covered in the event of any problem.

Data backup

The Best IT options company should outline ways in which your information will be backed up.  If they use a cloud backup, you must know how safe it is and whether the backup is hosted on a public or private cloud server. Avoid companies that utilize public cloud backup because your data will not be secure. Knowing that all your important information is safe is a huge priority for all businesses irrespective of the industry they are operating in.

Infrastructure administration

A good company should be able to offer comprehensive IT services. All outsourced IT services should consist of network administration, basic server maintenance, typical network problems, and storage maintenance. A good IT company will offer all services that you want to be carried out on your network to enable you to focus on your core business. It is best that you create a list of requirements of IT services that you need and find a company that can satisfy these needs.

Disaster recovery plan

All outsourced IT service providers should provide a disaster recovery plan for their clients. A good disaster recovery plan is something that must be included in your IT service contract. You will have peace of mind knowing that whenever disaster strikes in your business, you will still have all the data that you need to operate successfully.

Network monitoring

Monitoring is important because of the existing network vulnerabilities that can interfere with your network. Most IT solutions allow service providers to scrutinize all aspects of your network. You should ask a prospective company whether they can cover mobile devices, virtual machines, and remote users. They should also offer intrusion prevention and detection using firewall monitoring and configuration.

Small and medium-sized enterprises usually face lots of challenges in running their businesses. Most companies struggle to balance between business operations and comprehensive IT services. This is because IT roles in small businesses are usually handled by about two employees. Outsourcing your IT services will help you prevent any disasters from happening and to keep up with the evolving IT trends.

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