Mel Jacinto, Negosentro | Whether you run a startup or a small business, getting logistics right can be tough. You need a solution that is cost effective, boosts customer experience and helps you stand out from the competition. It may seem impossible to achieve this but with a little expert guidance, you can create an effective logistics process in no time. Here are the 6 tips you need to follow.
Revisit and Review
Perhaps you created a logistics strategy that worked well previously but is no longer effective for your small business. This is because when it comes to logistics, there is no one-time solution. Due to developments in technology, an effective strategy requires regular reviews of your logistics processes. This will highlight any weaknesses or areas that need improvements, allowing you to make the necessary investments.
You may also look into CRM software that is created to help you streamline all the processes you need from logging emails, phone calls, and notes, and organizes it for each client, and more. Check out the CRM Reviews from sources such as FitSmallBusiness.com to find out which features you’ll need, and how CRM can improve nearly all areas of your business.
Focus on Customers
It’s impossible to overstate how important customers are to your business. This means that like other areas, your logistics strategy should focus on customer need. Think about what your target audience want and the services they expect. However, logistics is about more than delivery. It’s crucial to also provide excellent customer service, respond quickly to queries and make your customers feel valued.
Consider Using Automation
Many small businesses are apprehensive about automation. However, utilising automation can offer many benefits. This includes a reduction in costs (especially wages), an increase time (less time spent on manual tasks), and a boost in efficiency (reduces scope for human error). In addition, automation also provides customers with real-time updates and could benefit productivity.
Always Look Ahead
You may have created financial forecasts or predicted the amount of inventory required for a particular period, and logistics requires the same approach. For example, if your small business goes through seasonal peaks and spikes, you must plan ahead for this to allow you to respond to this increase in workload. Even if your business does not experience these trends, having a contingency plan never hurts.
Third Party Logistics
As the owner of a small business, you may still get involved with a wide range of daily tasks. As such, the thought of handing over your logistics to a third party may be difficult. However, many large companies choose to outsource their logistics needs, as it frees up time for core business activities. It could also help your business to grow and allow you to provide customers with more specialist services.
Maximise Warehouse Storage
With ecommerce and online shopping continuing to grow, many small businesses have warehouses. However, your warehouse could be hindering your logistics strategy. This is because a badly organised warehouse could be increasing overheads (due to ineffective use of space) and reducing productivity (caused by bad organisation and long travel routes). As such, revaluate warehouse layout.
Implement these logistics tips and see how they could boost efficiency for your small business.