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Misconceptions of a Call Center Agent-Debunked!

Misconceptions of a Call Center Agent-Debunked!

Mary Rae Floresca| Negosentro.com In the call center industry, there are things that people only believe about. CSR, Joel Rigonan, confesses the misconceptions of being a call center agent. Customer service representative or also known as “CSR”- This my longest tenure in a job so far. However, I want to debunk some misconceptions about the customer service industry, specifically in the call center industry. Some of us might think, that ...

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