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Tag Archives: Keep profitable customers coming back for more

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Keep profitable customers coming back for more

Keep profitable customers coming back for more

Many firms don’t know who their most profitable customers are, let alone how to keep them coming back to their business. In difficult times, customer loyalty may be your greatest weapon. Customer service consultant Derek Bishop explains how to get it, keep it and make it work for you I often come across businesses that struggle to define which of their customers are actually their most profitable. Profitability isn’t simply ...

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