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5 Reasons Customer Service should be Much More than Rules and Policies

5 Reasons Customer Service should be Much More than Rules and Policies

A customer is what a company is all about. Just like employees, they come in various shape, size and personalities. There are courteous customers and employees. But there are also rude customers as well as employees. Customer service is not just one department. Integration of customer service is a must to the entire aspect of the company. Here’s why: CUSTOMER SERVICE IS A PHILOSOPHY Customer service is like a mantra. ...

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Client Relationship Management 101

Client Relationship Management 101

Mary Rae Floresca | Negosentro.com Having a problem with customer relations?Having difficulty understanding your role for them? Well, there are basic and pressure points to remember when it comes to client relationship management. Generally speaking, we can sum up a few keys to achieve successful customer relationships. 1. Take ownership in your role Start by using “I” when communicating, instead of “our team”, best to depict towards the client that you’re ...

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Things I Wish I Knew: Customer Service Industry

Things I Wish I Knew: Customer Service Industry

By Mary Rae Floresca | Negosentro.com I have no regrets in entering the customer service but I just hoped I knew better before I got in. It’s not easy, well, no job is. For those who wants to enter this industry, make sure you read this. There are two ways to get into a customer service industry, and that is to put up your own start-up business or you get ...

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4 Tips for Excellent Customer Service Recovery

4 Tips for Excellent Customer Service Recovery

By Mary Rae Floresca | Negosentro.com I’ve been working in a customer service industry for many years now. I am not an expert but I’ve had those crazy and very nerve-wracking experiences that taught me to be a better person or employee right now. Here few points that you should remember in handling customers. 1. Listen and Empathize This is actually the first step in handling clients. Many times I ...

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