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Tag Archives: confessions of a customer service representative

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5 Reasons Customer Service should be Much More than Rules and Policies

5 Reasons Customer Service should be Much More than Rules and Policies

A customer is what a company is all about. Just like employees, they come in various shape, size and personalities. There are courteous customers and employees. But there are also rude customers as well as employees. Customer service is not just one department. Integration of customer service is a must to the entire aspect of the company. Here’s why: CUSTOMER SERVICE IS A PHILOSOPHY Customer service is like a mantra. ...

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Misconceptions of a Call Center Agent-Debunked!

Misconceptions of a Call Center Agent-Debunked!

Mary Rae Floresca| Negosentro.com In the call center industry, there are things that people only believe about. CSR, Joel Rigonan, confesses the misconceptions of being a call center agent. Customer service representative or also known as “CSR”- This my longest tenure in a job so far. However, I want to debunk some misconceptions about the customer service industry, specifically in the call center industry. Some of us might think, that ...

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