Home :: Tag Archives: Are brands really turning customer complaints into valuable insights?

Tag Archives: Are brands really turning customer complaints into valuable insights?

Feed Subscription

Are Brands Really Turning Customer Complaints into Valuable Insights?

Are Brands Really Turning Customer Complaints into Valuable Insights?

by Ambrish Bandalkul | Customer complaints are supposed to be a great way to find out what your customers actually think of you. Yet why does it so often feel like businesses are tone deaf? Ahead of our Customer Experience conference, we spoke to Reshel Chan, senior customer service manager at iconic Singaporean travel agency Chan Brothers Travel to find out why process improvement can be very hard. (For more discussions on customer experience, ...

Read More »
Scroll To Top