My blog reviews and reposts other blogs, articles and write-ups that are valuable to the business professionals and entrepreneurs.
When we talk about a company’s brand, people’s minds usually jump immediately to that company’s logo. No argument there: A logo is a vital element of how you communicate your brand. A logo is the visual representation of who and what you are. But your logo is just the beginning of your brand.
Others might point to your tagline and suggest that’s where your brand lives. Again, it’s an important communication tool for telling people what your company is all about. But where both your logo and your tagline fall short is that they’re one-way communications. You are showing or telling, but your audience is not actually experiencing your brand.
Brands really come to life when an experience confirms or amplifies the promise that your logo or tagline might offer.
Here are some key spots that you might not think about from a brand point of view. But there are places where you can truly bring your brand to life for your employees, customers, and vendors.
Your office/work space. You know what they say about first impressions. One spot where many first impressions are created is when someone comes to see you for the first time. Whether you have a retail space, office space or work virtually through an extranet—how it first appears to your audience will stick for a long time.
All of that speaks to your brand and what matters to you.
Your first-day-at-work experience. Never forget, your most active and important brand advocates are your employees. And for them, few days are more memorable than their first day at work. What is that day like for them?
Think how many people are going to ask them, “How was your first day?” From a brand perspective, what do you want their answer to be?
Your “return” policy. Even if you are a corporate lawyer, you have your own version of a return policy. How do you handle an unhappy client? What do you have in place to avoid making them unhappy in the first place?
Remember that an unhappy customer is likely to tell more than 20 people why they’re unhappy. Do you have policies and procedures in place so that your brand comes out smelling like a rose when those stories get told?
We can talk all we want, but it is our actions that really tell the story.
How you wrap your brand around key experiences like those first impressions, the first day of work, and when things go wrong will go much further in terms of creating a lasting brand.
BONUS VIDEO: Top 10 Mistakes Marketers Make When Re-Branding