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Why good customer experience really affect business success

Why good customer experience really affect business success

by Daniel Burstein | via MarketingSherpa |This Chart of the Week is unique. Often in this space, we bring you discoveries, or “ahas” — new ways to see your customers through data.This week, we’re sharing data that you probably already know deep down. Or perhaps you just hoped it to be true.It’s more focused on the big picture — not an individual marketing technique or tactic — and your opportunity to ...

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Distracted? 11 Hacks That Will Help You Focus. (Infographic)

Distracted? 11 Hacks That Will Help You Focus. (Infographic)

by Carly Okyle, via Entrepreneur | Just because you’re not doing work right now doesn’t mean there’s no work to be done. I’ll bet you’re just about to get started on that work right after you read this. Well… you do have to return that phone call first, but then you’ll do work. Oh wait… but isn’t it someone’s birthday today? You’ll just check Facebook and make sure you’re not ...

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Use of Social Media and Mobile Apps for Customer Service Doubled Since 2011

SINGAPORE, (DWDD) — The use of social media and mobile apps for customer service has doubled since 2011, but according to Nice Systems’ (NASDAQ: Nice) Global Customer Experience Survey, 88 percent of customers still elect to pick up the phone and call. In South-East Asia, the phone is even more important than it is in the rest of the world. Populatio1ns here have more than 100 percent mobile phone penetration — ...

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8 Numbers Identity Thieves Steal

8 Numbers Identity Thieves Steal

by Adam Levin | via Credit.com | The Star Wars Cantina of cybercriminals targeting your identity, healthcare, finances and privacy today might seem like a movie you’ve seen so many times you could lip sync the entire thing. Nevertheless, cybercrime and identity-related scams change faster than trending hashtags on Twitter, and the fact is nobody knows what’s going to happen next. Who would have thought Apple’s iCloud was vulnerable (much ...

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Big Brands are to Blame for Nuisance Calls and Texts

Big Brands are to Blame for Nuisance Calls and Texts

Simon Entwisle reports from the UK Information Commissioner’s Office. A year ago, I wrote about the top five myths of unwanted marketing calls and texts. If I was writing that list again today, I think there’d be a worthy contender to be the ‘sixth myth’: that a small minority of rogue companies are behind the calls and texts. It is certainly true that organisations with little regard for the law do exist, ...

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UK Shoppers Are Super Hot About Coupons

UK Shoppers Are Super Hot About Coupons

by Sally Hooton | UK shoppers redeemed 603 million coupons in 2013 – up 35% from 2012 and worth £1.7billion UK shoppers’ appetite for coupons has reached new heights, increasing by over a third (35%) in 2013 compared to the previous year. According to coupon experts Valassis, coupons and vouchers worth £1.7billion were redeemed last year, showing that the coupon craze is far from over even though the economy is ...

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